Ethiopian Airlines - Senior Airport Customer Service Agent (28Aug26)

 

SENIOR AIRPORT CUSTOMER SERVICE AGENT

LONDON HEATHROW (T2)

 

Ethiopian Airlines (Ethiopian), a Star Alliance member airline, is the fastest growing Airline in Africa. In its 80 years of operation, it has become the continent’s leading carrier, unrivalled in efficiency and operational success. 

 

We are currently recruiting a ‘Senior Airport Customer Service Agent’ for our London Heathrow operation.  If you are an experienced, energetic and reliable team player with a passion to deliver exceptional customer service then this could be a great opportunity for you to be part of the future success of Ethiopian Airlines UK team.    

 

The post is on a full-time 2 year fixed terms contract basis, 37.5 hours per week and based at our London Heathrow Terminal 2 office.  We offer a competitive salary (GBP35k) and benefits package dependent on experience.

 

Role:- Reporting to Manager Airport Services, London Heathrow, this busy role is responsible for all phases of airport activities in accordance with established standards.  Main duties include but not limited to:-

 

  1. Assist the station Manager in the implementation of approved policies for airport office administration and passengers handling activities.
  2. Supervise outsourced partner activities inc. handling agent, passenger check-in, ticket issues/reissues, excess baggage, upgrades etc..
  3. Comply with all policies including safety & security, procedures and regulations specified for the position. 
  4. Handle interoffice correspondence, emails and other airport related customer relation issues.
  5. Coordination in processing of airport related invoices.
  6. Preparation of sales and other reports and required records.
  7. Control and audit accountable documents as well as prepare passenger manifests.
  8. Manage all activities relating to boarding/disembarkation of passengers/baggage/cargo.   
  9. Handle issuance of hotel vouchers and other travel documents.
  10. Checks visa, health and immigration requirements of passengers. Prepare TARS.
  1. Ensure relationships are maintained between the public, the company and other relevant stakeholders.
  2. Perform and comply with all accountabilities specified for management position in Ethiopian Airlines Organizational Manual.

 

About You: To be successful in this role you must have a high School qualification. (e.g. GCSE/O level, Year 10). Minimum of 2 years’ supervisory level experience in an airport operational environment.  You will be service oriented with good interpersonal, communication skills and fluency in English language is essential for this role.  Your ability to act on own initiative would be key along with excellent time management and organizational skills.  Working knowledge of Sabre, reservations and ticketing would be an advantage.  Basic working knowledge of PC-based applications such MS Word, Excel and Outlook is required.  

 

Interested? Then please email your CV with a covering letter explaining why you feel you would be a suitable candidate for this position and quoting reference ‘’ETLHR’’ to MohammedB@EthiopianAirlines.com

Only successful candidates will be contacted.  No agencies.  You must have the legal right to live and work in the UK. 

Closing Date: 28th August 2026